Shipping policy

Thank you for shopping at Globiva! We are dedicated to delivering your orders securely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

 

Shipping Destinations We ship worldwide. Whether you are ordering locally or internationally, we partner with reliable global logistics networks to ensure your items reach you safely.

 

Order Processing Time

  • All orders are processed within 3 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note: During high-volume periods (such as seasonal sales or holidays), processing times may be slightly extended.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed dynamically at checkout. Estimated delivery timelines depend on your destination:

  • Domestic Shipping (UAE): 3 to 8 business days.

  • International Shipping: 7 to 15 business days (depending on the destination country and customs clearance).

Disclaimer: Delivery times are estimates only and are not guaranteed. Globiva is not liable for shipping and delivery delays caused by shipping carriers, customs processing, or events outside our control.

 

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.

If you haven’t received your order within the estimated delivery timeline stated in your shipping confirmation email, please contact us at globiva.co@gmail.com with your name and order number, and we will look into it for you.

 

Customs, Duties, and Taxes Globiva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

 

Damages & Lost Packages Globiva is not liable for any products damaged or lost during shipping once transferred to the carrier. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Contact Information If you have any questions about the shipping status of your order, please contact us:

  • Email: globiva.co@gmail.com

  • Phone: +971 55 892 7490

  • Address: Globiva, Shams Business Center, Media City Free Zone, Al Messaned, Sharjah - UAE